Privacy policy

Bunte - Hotel Fischer am See GmbH & Co KG

Managing Director: Marina Bunte Fischer am See 1 6611 Heiterwang - Tirol / Austria Tel.: +43 5674 5116 E-Mail: hotel@fischeramsee.at www.fischeramsee.at

Responsible for the content: Bunte – Hotel Fischer am See GmbH & Co KG Company register no..: 166 961 g (Regional court Innsbruck) VAT number: ATU 43862708

 

Fundamentals

This privacy policy applies to all persons who use the services of Bunte Hotel Fischer am See GmbH & Co KG, hereinafter referred to as Hotel Fischer am See. We hereby inform you about the type, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and endeavour to strictly comply with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (GDPR), DSG 2000, DSG 2018 and TKG 2003). All your personal data will be processed on this basis. Hotel Fischer am See is responsible for data processing. By using our services and granting consent in accordance with this declaration, you confirm that you have reached the age of 14 and are able to give valid consent, or that you already have effective consent from your legal guardian or custodian.  

 

Information in accordance with Art 13 GDPR

Your personal data, in particular

• Your master data (surname, first name, address, e-mail address, telephone and fax number, date of birth, customer number) as well as language and vehicle licence plate number,
• the data in travel documents (passport number, passport data, date of birth, issuing authority, expiry date, nationality) and identity documents (identity card, driving licence, etc. including issuing authority and expiry date),
• the data on payment type and in connection with payments, in particular with EC cards, credit cards and bank cards,
• the length of stay requested by you as well as destinations, hotels, contact persons, conditions, special services, health data, frequent flyer number, personal preferences that you disclose to us in connection with the stay, and
• special categories of data such as health data and data relating to special needs and marriage/partnership,

are required for our services. This also includes bookings of tourist guides, catering, rental vehicles, transfers, taxis, registrations, events, tours, accreditations, vouchers including customer creation, billing and their verification (B2B, B2C, FIT), ticket bookings, guest cards. This data is therefore stored and processed by us for these purposes and, if necessary, transferred to third parties with whom we work together to provide the most effective and best possible service for our customers. The legal bases for these data processing operations are

• the fulfilment of our pre-contractual and contractual obligations towards you,
• Consents obtained from you,
• statutory, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contracts, reporting, legal disputes) and Section 96 TKG and
• our legitimate interests (e.g. the improvement of our customer service, including in the area of direct advertising or the protection of our own legal interests).

The duration of storage is determined by the duration of our business relationship, the consents you have given and, in addition, the statutory retention obligations and legal obligations applicable to us. We emphasise that, in the case of regular cooperation, we endeavour to provide you with the best possible customer service by knowing your customer requirements that have already been communicated to us so well that we can satisfy you on an ongoing and permanent basis.  

 

Our web presences

When you visit our website, your access data is automatically collected and stored. This access data may include, in particular, the page accessed, the files viewed, the date and time of access, the IP address of the user, data of the accessing computer, in particular the browser and operating system, as well as the amount of data and the notification of successful access. This access data is used by us for internal statistical purposes in order to ensure the security of our website and to optimise it. If an illegal act is suspected, the access data is analysed to preserve evidence. By entering your personal data in one of our contact forms, you consent to the transmission to and storage and processing by us for the duration of the processing of this specific enquiry. This applies in particular to your enquiries via the contact form, chat and emails that you send us. We need this data to process your enquiry and in these cases we also store your IP address for the purpose of preserving evidence. The data will be stored for as long as is necessary to deal with any additional or subsequent questions you or we may have. The legal basis for this data processing is your consent, our pre-contractual and contractual obligations towards you, our legitimate interests and legal obligations of all kinds and § 96 TKG.  

 

Newsletter

You are free to subscribe to our newsletter. The registration, for which you must provide your e-mail address and give your consent to receive the newsletter, can only become effective when you confirm a registration link that you receive by e-mail. In order to be able to provide you with targeted information in the newsletter that is of particular interest to you, we allow you to provide information on specific interests, key dates, locations, regions and the like when you register. In every newsletter you receive, you will find all the information you need to unsubscribe from the newsletter. For more information about our newsletters, please contact us at hotel@fischeramsee.at or on +43 5674 5116. We will be happy to help you. The content of our website has been carefully compiled and checked several times, but we accept no liability for the topicality, accuracy and completeness of the information provided. Claims for damages due to the use or non-use of the information or due to the use of incorrect or incomplete information are excluded. All offers are subject to change and non-binding. We reserve the right to change, supplement or delete the offer or parts thereof without prior notice or to temporarily or permanently cease publication of the website. The content and programming of our website are protected by copyright and ancillary copyright. Any duplication - including extracts - and public reproduction, in particular the copying of texts, graphics and photos, is prohibited without our prior written consent.  

 

Transmission to third parties / obligations of processors

We may process your personal data under certain circumstances

• within the Group, taking into account the permitted purposes of use,
• to processors (e.g. for our electronic advertising in the form of newsletters) and to third parties who need to be involved in the provision of the services you have requested, all of whom have undertaken to comply with the applicable data protection standards,

transmitted. If compliance with European data protection standards is not possible - for example because standard contractual clauses, adequacy decisions or certifications are not guaranteed in a specific case - we will inform you in good time and also obtain the necessary consent from you. For further information, please contact us at hotel@fischeramsee.at or +43 5674 5116.  

 

Cookies and tracking services 

We use cookies, which are small text elements that are used to store information in web browsers. Cookies are recognised the next time you visit our website and make a significant contribution to speeding up loading processes and making the use of our services more convenient for you. The information recognised and stored by cookies is used to recognise you, but also to analyse your user behaviour. They are stored on the server of the respective provider, who has undertaken to us as the processor to comply with the applicable data protection standards. After you have visited our website, cookies remain stored on your end device unless you refuse this from the outset or actively delete cookies. Actively deactivating cookies may impair the functionality of our website for you. You can also prevent the storage of cookies by selecting the appropriate settings in your browser software. However, we would like to point out that in this case you may not be able to use all the functions of our website. You can also prevent the transmission of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available on the google.com website. However, the plug-in is only available for certain browser programmes. We also use third-party content on our website to make our Internet presence as informative and convenient as possible for you. This includes, for example, Google Maps, RSS feeds or YouTube. These third-party providers receive your IP address for technical reasons. We have no influence on the use of this data by the third-party provider. In this regard, we refer you to the data protection declarations of the respective providers.  

 

Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. 1600, Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’). Google Analytics uses cookies. The information generated by the cookie about your user behaviour is usually transferred to a Google server in the USA and stored there. Your IP address is shortened beforehand within the European Union and thus anonymised or at least pseudonymised. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google uses this information to analyse your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. In this context, please also note Google's privacy policy, in particular the information available under the following two links:

• http://www.google.com/analytics/terms/de.html and
• https://www.google.de/intl/de/policies/

We use Facebook social plug-ins from the social network Facebook, operated by the companies Facebook Ireland Limited, 4 Grand Canal Square Dublin 2, Ireland, and Facebook Inc, 1601 S. California Avenue, Palo Alto, CA 94303, USA. These plug-ins are buttons that Facebook uses to measure who visits our website. If the visitor is also registered with Facebook as a user and logged in, further information is also stored by Facebook. Facebook receives your IP address for technical reasons. We have no influence on the use of this data by Facebook. In this regard, we refer you to Facebook's privacy policy, in particular the information available at the following link:

• https://www.facebook.com/help/568137493302217.

  You will also find information on how to block Facebook social plug-ins with your browser.  

 

Contact

You can request information about your personal data stored by us free of charge at any time. As a data subject, you also have the right to cancellation, information, deletion, correction, restriction and transfer of your personal data, provided that there is no legal obligation on our part to retain it. Consequences of cancellation: We can no longer make any bookings, reservations, offers, etc. for you. For further information on your rights as a data subject, please contact us at hotel@fischeramsee.at or +43 5674 5116. We will be happy to help you. The Austrian Data Protection Authority (DSB), Wickenburggasse 8-10, 1080 Vienna, is the competent supervisory authority for complaints.  

 

Other

We have implemented organisational and technical protective measures, which we evaluate on an ongoing basis and adapt as necessary, in order to protect your personal data that we store and process. We reserve the right to amend this privacy policy at any time and adapt it to new developments. The new version applies from the time it is made available on our website. The current version of the privacy policy is available at any time on the

 

Cookies and other technologies:

By using our website, you accept that cookies are used. No personal data is stored or passed on with the cookies and the Internet pages use so-called cookies in several places. These data are used to create user profiles under a pseudonym. Cookies are small text files that are stored locally in the cache of the visitor's Internet browser. Cookies enable the internet browser to be recognised. Of course, you can also view our website without cookies. Most browsers accept cookies automatically. You can prevent cookies from being stored on your hard drive by selecting ‘Do not accept cookies’ in your browser settings. Please refer to your browser manufacturer's instructions to find out exactly how this works. You can delete cookies already stored on your computer at any time. However, if you do not accept cookies, this may limit the functionality of our website. Cookies do not damage your computer and do not contain viruses.

 

Google Analytics:

This website uses Google Analytics, a web analytics service provided by Google Inc (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will first be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: tools.google.com/dlpage/gaoptout.